Legal

Refund Policy

This policy outlines the terms under which refunds are processed on Mikxx Studio, operated by Mikxx IT Solutions.

Quick Reference

> 24 hours before
Full refund
6 – 24 hours before
Partial refund
< 6 hours before
No refund
No-show
No refund

1. Cancellation by User

  • If a booking is cancelled more than 24 hours before the scheduled time, a full refund will be issued.
  • If cancelled between 6 to 24 hours before the booking, a partial refund may be issued.
  • Cancellations within 6 hours of the booking are non-refundable.

2. Cancellation by Studio Owner

  • If the studio owner cancels the booking, a full refund will be issued to the user.

3. No-Show Policy

  • If a user fails to show up for a booking, no refund will be provided.

4. Refund Processing

  • Refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.

5. Disputes

In case of disputes, users can contact our support team. We will review the case and take appropriate action.

6. Platform Charges

Any applicable platform or convenience fees may be non-refundable.